Leads/Performs analysis and design tasks related to both new and existing applications and business projects. Works with the application team, IT department and business users throughout the organization as appropriate to define business requirements, coordinate resources, and to seek input and feedback. Supports testing of business applications within the companys system/regression test environment by maintaining comprehensive test plans, developing project-specific system test plans, and assisting with test plan execution for quality assurance. Serves as primary resource for application support issues. Troubleshoots and resolves problems, and properly documents issues and resolutions. Identifies existing and/or potential project and system issues, and formulates systematic solutions to meet business requirements. Trains less experienced co-workers and users on applications to ensure proper understanding and support. Possesses working knowledge understanding of application architecture, and a thorough understanding of the application data model.

Responsibilities: Design, Optimize, Implement and Troubleshoot Cisco Unified Communication Solutions including Call Processing, Voicemail, Voice Gateways and LAN/WAN infrastructure. Provide installation and operational support for a multi-site , multi-cluster Cisco AVIDD environment Serve as an escalation point as a 3rd level engineer for Unified Communications within the enterprise Participate in on-call service rotation; provide 24 x 7 production support on a rotating basis, must be available for occasional night/weekend work as required due to environmental constraints The position involves administration, design, configuration, and troubleshooting of the following technologies: Unified Communications Manager, 4.x, 7.x Unity 7.X, Unity Unified Messaging (w/Exchange), IP Contact Center, Unified Contact Center Enterprise (IPCC, UCCE) IPIVR, Unified Contact Center Express (CRS, CRA, UCCX) Mobility Manager Cisco Emergency Responder (CER) Meeting Place Voice Gateways VoIP & QOS DSP resources Routing and switching e-talk call reording solution xtend Intellidesk Informacast Vocera Nurse call (Hill-Rom, Rauland-Borg) Emergin Monitoring (Spacelabs, Phillips) Video Conferencing (Cisco, Polycom) 7+ years of experience with Cisco IP Telephony infrastructure, including design, implementation, and ongoing management and troubleshooting. Proven working, hands-on knowledge with implementing, administering / maintaining, and upgrading of Cisco Call Manager, Unity, and IPCC. Understanding of voice control protocols (SCCP, H.323, SIP) and voice codecs (G.711, G.729). Experience with designing and implementing voice gateways. Capable of troubleshooting QoS. Strong networking background; knowledge of IP protocols and technologies Proficient use of protocol analyzers and network sniffers. Knowledge of Cisco Voice Gateways, SIP/H.323/MGCP/SCCP Administrative experience with Windows and or Linux operations systems; Microsoft SQL Server Proficiency with Microsoft Office Suite including Visio and Project Bachelors Degree in Computer Science, Engineering, or Information Technology required. Strongly preferred: Cisco Certified Internetwork Expert (CCIE); Voice Cisco Certified Voice Professional (CCVP); Cisco Certified Network Administrator (CCNA); Cisco Certified Design Associate (CCDA); Microsoft MCP (Windows Server, SQL Server); Microsoft Certified Systems Engineer (MCSE)

SUMMARY Perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements. Maintain and modify programs.

PRIMARY RESPONSIBILITIES 1. Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. 2. Refine data and format final product. 3. Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes. 4. Test and develop programming modifications. 5. Write new program code using prescribed specifications. 6. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. 7. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. 8. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. 9. Write and maintain programming documentation. 10. Assist personnel of other departments as a computer resource. 11. Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS 1. Knowledge of company programming procedures and programming languages. Ability to process computer data and to format and generate reports. Ability to implement and troubleshoot programming changes and modifications. Knowledge of computer flow charts and of programming logic and codes. Ability to write technical instructions in the use of programs and/or program modifications. Ability to investigate and analyze information and to draw conclusions. Ability to learn and support new systems and applications. Work with users requires interpersonal skills. This is normally acquired through a combination of a Bachelor's Degree and three to five years of programming experience. REQUIRED SKILLS: .Net, SQL Server, JAVA,

Preferred Technical Experience

· Modern attack architectures and security tools · Expert in TCP/IP networking, IP Sniffing and Analysis · Reverse engineering tools (e.g., debuggers, disassemblers, assembly language, shell code) · Unix/Linux/Windows internals and general administration · Cryptography and PKI algorithms, applicability and strength, key management · Internet-enabled protocols and technologies (TLS/SSH/IPSec/HTTP/TCP/UDP,etc.)

Essential Duties & Responsibilities

· Able to work on multiple projects concurrently · Ability to perform project tasks with little or no supervision · Perform client work related to the product and service services offerings · Document findings and create reports for professional service client both in written and verbal formats. · Contribute a significant piece of a project deliverable · Ability to create detailed, professional documentation to be delivered to client · Able to create and recommend remediation for components of security policies. · Provide specific recommendations for a clients business or technical issues · Understanding of one or more regulatory areas (PCI, Sarbanes Oxley, etc.) · Understanding of specific IT security technologies and processes: o IP Network architecture and technology, dynamic routing o Firewalls, Intrusion Prevention, SIEM, NBAD configuration and maintenance o Remote access facilities; SSL VPN, IPSec o Vulnerability and general security analysis tools; e g. nmap, Nessus, Ethereal, etc. o Latest hacking techniques and counter measures, e.g., IPS evasion, DDoS, buffer overflows, XSS, etc.

Additional Responsibilities

· Perform other essential duties as assigned · Maintain a valid US drivers licenses

Skills, Knowledge & Abilities

· Must possess excellent written and verbal communication skills · Must possess strong analytical capabilities and have a desire to learn new things · Experience working with complex, sophisticated clients · High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized · Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.

Education and Experience

· 5+ years of experience in information assurance, information security, technical analysis, or a combination thereof. Desired experience should include a foundation in IT security and controls. · Bachelor's degree preferred preferably in computer science or information systems or equivalent work experience · While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing IT risk assessments, information security consulting or IT audits are most beneficial. · Technical or professional certifications, such as CISA or CISSP are a plus

Technical Requirements

Must have 6+ years experience with JSE/JEE technologies including Swing, Applets, Servlets, JSP and JSP taglibs, JSF and Java 5 SDK. Experience with EJB 3.0 is an absolute requirement 2+ years experience with Sun application server development and working knowledge of portal and Web 2.0 technologies is a significant plus. Candidate must be demonstrably proficient in OOAD, general design patterns, core JEE patterns and blueprints. Must be experienced in both thick-client and web UI interface use paradigms and usability issues and patterns for both. Experience with other open source application servers and open source development tools are a significant plus. Must have experience with Real Time high transaction processing applications

Additional Skills

Complete software development life-cycle experience in a sizeable product/project. Time sensitive high transaction based processing experience. Computer Engineer/Computer Science degree or equivalent Team Player Self Starter Leadership Skills Willingness to Travel

The candidate will act as the project subject matter expert (SME) to design, install and administrate the IBM Tivoli ITSM suite of products. This position will provide leadership and direction with specific emphasis on enterprise systems capacity management, automation and integration utilizing IBM Tivoli Suite of products. This position is expected to collaborate with other members of IT management to achieve divisional and corporate goals. This is a senior position with cross-system responsibility requiring a highly motivated individual well versed in the Tivoli suite of products. Other responsibilities include: budgeting; scheduling; planning; risk, issue and change management; and status reporting.

The qualified candidate will have 3+ years of hands-on experience with: * IBM Tivoli / Netcool Omnibus v7.3 * IBM Tivoli Monitoring 6.2 or Higher * IBM Tivoli Netcool Webtop v2.2 * IBM Tivoli Network manager (ITNM) * IBM Tivoli Asset Management for IT (TAMIT) * IBM Tivoli Netcool Impact * IBM Tivoli Application Dependency and Discovery Manager (TADDM) * PC Skills (Excel, Word, PowerPoint, Visio) including good documentation skills, experienced in preparing presentations and presenting to management, and use of scripting languages such as REXX to facilitate analysis of large amounts of data and/or to drive automation and 'lights-out' operations activities. Applicant should excel in a team environment, and must be a self-starter when it comes to learning new skills or staying current. Applicant should also require minimal direction and guidance from the team lead or management.

The following educational and other credentials are preferred: Bachelors Degree in Computer Science, Engineering, or related discipline or equivalent work experience. PC Skills (Excel, Word, PowerPoint, Visio) including good documentation skills, experienced in preparing presentations and presenting to management, and use of scripting languages such as REXX to facilitate analysis of large amounts of data and/or to drive automation and 'lights-out' operations activities.

The qualified candidate will have the following education and skills a Bachelors Degree in a technology-related major, CISSP certification, and CCSP Certification preferred, and 4+ years hands on experience with: * Anti-virus protection software - CA eTrust or equivalent; * SPAM filtering software - Postini or equivalent; * URL filtering software - IronPort or equivalent; * Windows Patch Management - SCCM or equivalent; * Network IDS/IPS - Cisco IDS/IPS or equivalent; * Network Admission Control - Cisco Clean Access or equivalent; * Event Correlation - Cisco MARS or equivalent; * Network Firewall - Cisco PIX, ASA or equivalent; * VPN Technology _ Cisco SSL VPN and Site-to-Site VPN or equivalent.

Highly experienced in the Technical Writer capabilities. An extremely competent individual capable of identifying user documentation needs in a highly complex project and addressing those needs through appropriate tools or media. Candidate will possess at least 5-7 years of experience.

· Design, develop, deploy, and evaluate the project Documentation and Training Materials.

· Evaluate the effectiveness of the Documentation and Training Materials.

Seeking experienced Lead Project Managers-Program Manager to manage high level large scale projects

This is a long term contract position located in Cleveland, Ohio

MUST have 6-8 years PM experience MUST have at least 4 years experience in Financial Services! PM Certs are a Plus Six Sigma Certification a plus Excellent organization, communication, and interpersonal skills

This candidate would also be responsible for the development of project plans / schedules, provide direction, and make recommendations for proper project approach & implementation roadmap as well as provide data & input for resource allocation & planning to meet project deadlines

The person will work to ensure that project teams follow all key project life cycle steps; change, issue and communication management processes, update project schedules & plans, and provide management with timely status updates

This person will be required to work with external vendors & consultants and must be able to manage to the associate statements of work and budget / costs accordingly. Ability to work in a highly collaborative, fast paced environment utilizing multi-tasking, strong coordination and communication skills is a must

Proven ability to coordinate & manage project issues, risks and changes (to control time, scope & cost)

Demonstrated ability to own, influence and be accountable for success of projects being managed

Must be able to pass background and drug check

Help Desk Analyst:

Looking for someone with the passion to move up through the organization! Great opportunity for an entry level recent college graduate!

Must have Associates or BA degree with at least a 3.0 GPA They are looking for people who want to start at helpdesk and looking to move up in their career.

Exceptional written and verbal skills; Comprehensive documentation; Someone with a passion for technology;

Some samples of issues this person may be handling: Password resets; Mouse isn’t working; System froze up; Can’t get access to certain apps; At time’s may have access to remote into user’s machine to help with problem; Ability to know who to route the call to if they can’t handle it;

This is a senior level position that maintains job activity and tools mapping, and supports EA owned tools, regularly analyzes tools needs, continuously identifies opportunities for tools consolidation, maintains software licenses and renewals. Reviews service metrics, generates reports, and perform requirements analysis as needed by projects.

The Tool Consolidation project will consolidate software versions and titles. The lead programmer will help drive the VS 2008 upgrade planning, application monitoring planning and common application framework planning. Depending on the needs, the person will also be asked to plan the technical lead role during project execution.

Must have VS2008

Education Requirements: Bachelor's Degree in an Information Technology, or related discipline, which could include Computer Science, Information Systems (IS) or Management Information Systems (MIS). In lieu of a degree, at least four years of related work experience designing/developing, programming, and supporting software programs/applications in client server or mainframe environments. Work Experience Requirements: With Bachelor's Degree, must have at least 2 years of related work experience with software applications and computer code/programming language. Good interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management. The ability to work in a team oriented environment. Good organization skills with the ability to work on multiple projects and/or assignment simultaneously. The ability to support department goals that align with current and future Company objectives and initiatives. Good negotiation skills with the ability to find successful resolutions for basic to moderately complex issues, escalating those that require management involvement, when necessary. Must be able to work under general supervision in a fast-paced environment with tight deadlines and changing priorities. The ability to pay close attention to details