Responsibilities: Design, Optimize, Implement and Troubleshoot Cisco Unified Communication Solutions including Call Processing, Voicemail, Voice Gateways and LAN/WAN infrastructure. Provide installation and operational support for a multi-site , multi-cluster Cisco AVIDD environment Serve as an escalation point as a 3rd level engineer for Unified Communications within the enterprise Participate in on-call service rotation; provide 24 x 7 production support on a rotating basis, must be available for occasional night/weekend work as required due to environmental constraints The position involves administration, design, configuration, and troubleshooting of the following technologies: Unified Communications Manager, 4.x, 7.x Unity 7.X, Unity Unified Messaging (w/Exchange), IP Contact Center, Unified Contact Center Enterprise (IPCC, UCCE) IPIVR, Unified Contact Center Express (CRS, CRA, UCCX) Mobility Manager Cisco Emergency Responder (CER) Meeting Place Voice Gateways VoIP & QOS DSP resources Routing and switching e-talk call reording solution xtend Intellidesk Informacast Vocera Nurse call (Hill-Rom, Rauland-Borg) Emergin Monitoring (Spacelabs, Phillips) Video Conferencing (Cisco, Polycom) 7+ years of experience with Cisco IP Telephony infrastructure, including design, implementation, and ongoing management and troubleshooting. Proven working, hands-on knowledge with implementing, administering / maintaining, and upgrading of Cisco Call Manager, Unity, and IPCC. Understanding of voice control protocols (SCCP, H.323, SIP) and voice codecs (G.711, G.729). Experience with designing and implementing voice gateways. Capable of troubleshooting QoS. Strong networking background; knowledge of IP protocols and technologies Proficient use of protocol analyzers and network sniffers. Knowledge of Cisco Voice Gateways, SIP/H.323/MGCP/SCCP Administrative experience with Windows and or Linux operations systems; Microsoft SQL Server Proficiency with Microsoft Office Suite including Visio and Project Bachelors Degree in Computer Science, Engineering, or Information Technology required. Strongly preferred: Cisco Certified Internetwork Expert (CCIE); Voice Cisco Certified Voice Professional (CCVP); Cisco Certified Network Administrator (CCNA); Cisco Certified Design Associate (CCDA); Microsoft MCP (Windows Server, SQL Server); Microsoft Certified Systems Engineer (MCSE)

SUMMARY Perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements. Maintain and modify programs.

PRIMARY RESPONSIBILITIES 1. Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. 2. Refine data and format final product. 3. Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes. 4. Test and develop programming modifications. 5. Write new program code using prescribed specifications. 6. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. 7. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. 8. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. 9. Write and maintain programming documentation. 10. Assist personnel of other departments as a computer resource. 11. Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS 1. Knowledge of company programming procedures and programming languages. Ability to process computer data and to format and generate reports. Ability to implement and troubleshoot programming changes and modifications. Knowledge of computer flow charts and of programming logic and codes. Ability to write technical instructions in the use of programs and/or program modifications. Ability to investigate and analyze information and to draw conclusions. Ability to learn and support new systems and applications. Work with users requires interpersonal skills. This is normally acquired through a combination of a Bachelor's Degree and three to five years of programming experience. REQUIRED SKILLS: .Net, SQL Server, JAVA,

Preferred Technical Experience

· Modern attack architectures and security tools · Expert in TCP/IP networking, IP Sniffing and Analysis · Reverse engineering tools (e.g., debuggers, disassemblers, assembly language, shell code) · Unix/Linux/Windows internals and general administration · Cryptography and PKI algorithms, applicability and strength, key management · Internet-enabled protocols and technologies (TLS/SSH/IPSec/HTTP/TCP/UDP,etc.)

Essential Duties & Responsibilities

· Able to work on multiple projects concurrently · Ability to perform project tasks with little or no supervision · Perform client work related to the product and service services offerings · Document findings and create reports for professional service client both in written and verbal formats. · Contribute a significant piece of a project deliverable · Ability to create detailed, professional documentation to be delivered to client · Able to create and recommend remediation for components of security policies. · Provide specific recommendations for a clients business or technical issues · Understanding of one or more regulatory areas (PCI, Sarbanes Oxley, etc.) · Understanding of specific IT security technologies and processes: o IP Network architecture and technology, dynamic routing o Firewalls, Intrusion Prevention, SIEM, NBAD configuration and maintenance o Remote access facilities; SSL VPN, IPSec o Vulnerability and general security analysis tools; e g. nmap, Nessus, Ethereal, etc. o Latest hacking techniques and counter measures, e.g., IPS evasion, DDoS, buffer overflows, XSS, etc.

Additional Responsibilities

· Perform other essential duties as assigned · Maintain a valid US drivers licenses

Skills, Knowledge & Abilities

· Must possess excellent written and verbal communication skills · Must possess strong analytical capabilities and have a desire to learn new things · Experience working with complex, sophisticated clients · High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized · Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.

Education and Experience

· 5+ years of experience in information assurance, information security, technical analysis, or a combination thereof. Desired experience should include a foundation in IT security and controls. · Bachelor's degree preferred preferably in computer science or information systems or equivalent work experience · While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing IT risk assessments, information security consulting or IT audits are most beneficial. · Technical or professional certifications, such as CISA or CISSP are a plus

Technical Requirements

Must have 6+ years experience with JSE/JEE technologies including Swing, Applets, Servlets, JSP and JSP taglibs, JSF and Java 5 SDK. Experience with EJB 3.0 is an absolute requirement 2+ years experience with Sun application server development and working knowledge of portal and Web 2.0 technologies is a significant plus. Candidate must be demonstrably proficient in OOAD, general design patterns, core JEE patterns and blueprints. Must be experienced in both thick-client and web UI interface use paradigms and usability issues and patterns for both. Experience with other open source application servers and open source development tools are a significant plus. Must have experience with Real Time high transaction processing applications

Additional Skills

Complete software development life-cycle experience in a sizeable product/project. Time sensitive high transaction based processing experience. Computer Engineer/Computer Science degree or equivalent Team Player Self Starter Leadership Skills Willingness to Travel

The qualified candidate will have the following education and skills a Bachelors Degree in a technology-related major, CISSP certification, and CCSP Certification preferred, and 4+ years hands on experience with: * Anti-virus protection software - CA eTrust or equivalent; * SPAM filtering software - Postini or equivalent; * URL filtering software - IronPort or equivalent; * Windows Patch Management - SCCM or equivalent; * Network IDS/IPS - Cisco IDS/IPS or equivalent; * Network Admission Control - Cisco Clean Access or equivalent; * Event Correlation - Cisco MARS or equivalent; * Network Firewall - Cisco PIX, ASA or equivalent; * VPN Technology _ Cisco SSL VPN and Site-to-Site VPN or equivalent.

The team is looking for an experienced IT Director to oversee all IT efforts relating to the business applications. The Director will be a member of the senior IT leadership team and is expected to contribute to the advancement and implementation of strategic and tactical initiatives in concert with advancing significant IT transformation initiatives underway. The Director will be expected to represent IT and Company needs.

Expectations/Core Responsibilities (including, but not limited to):

• Managed reasonably large organizations (70 - 150) that were responsible for application development.

• Spent a portion of their career in Fortune 500 companies as IT Leader

• Had responsibility for Call Center, Customer Service, Sales, and Operations systems

• Has been exposed to large programs (projects of over 50 - 75 people for at least 2 years)

• Has managed both Mainframe and Distributed application development

• Experience setting up and or managing Offshore relationships

• Experience working with and/or establishing consulting partner relationships

• Looks to develop leaders and managers within the organization

• Seeks to understand the changing landscape of the IT industry

• Looks to bring the outside - in , effectively bringing ideas to organizations

• Puts a priority on setting context (why and value) for initiative and directions within their organization

• Effectively measures and communicates organizational productivity, quality, and performance

  Requirements:

• Microsoft Development Technologies: C#, SQL Server

• Internet/WEB based application development

• IBM Mainframe: COBOL, Legacy Applications

• Rules Based Development: ILOG, Pegasystems

• Project Management Tools: Teamplay

Required Experience:

Four plus years experience with security, routing, switching, wireless, and voice Deployment

Preferred:

CCNA, CCDA, CCNP, CCDP, CCVP, MCSA, MCSE

Long term contract. We are looking for someone to work at least 6+ months to 1 year. Candidate needs to live within driving distance of Fort Wayne (IN, OH, MI, IL, WI). They can drive in on Sunday night and work their 40 hour week, leaving on Friday to go home. Expenses paid.

Provides strategic direction for activities including Compensation, Benefits, and Wellness. Ensure strong link between each functional area to ensure the organization effectively attracts, motivates and retains top performing employees.

Responsibilities:

1. Oversees Compensation with the goal of developing, implementing and administering effective pay policies and programs to motivate, attract, and retain employees at both the leadership and staff levels. Implements and administers Leadership programs.
2. Oversees Benefits, Wellness Programs through the Leader-Benefits, Wellness focused on developing a healthy and encouraging workplace environment, including developing and administering cost effective Health & Welfare and Retirement programs.
3. Maintains expert industry knowledge and understands the implications of Compensation/Benefits laws on the organization. Shares and utilizes best practices and lessons learned.
4. Provides project oversight and governance with suggestions to scope cost/benefit analysis and resource requirements for projects conducted within the scope of responsibility.
5. Accepts and defines the various HR project focused opportunities generated by the Relationship Managers. Works closely with the RM's to develop, design and implement programs focused on delivering pay (base and variable), benefits and Human Capital information.
6. Champions HR strategy and change management initiatives to meet collective organizational and individual goals.
7. Manage/Coaches the team performance and ensures individual development and opportunities for staff's career growth
8. Prepares budget forecasts and manages expenditures for the Compensation & Benefits area. Prepare written reports, presentation, and various employee communications.
9. Participates regularly on various committees, such as Benefits Administration Committee and Human Capital Committee.
10. Participates in strategic Compensation and Benefit planning. Includes the design and analysis of related programs and plans.
11. Focuses on continuous improvement, quality assurance and consistent and accurate delivery of Compensation/Benefit programs.
12. Completes other duties as assigned and actively participates in other projects as assigned.

JOB SPECIFICATIONS/EXPERIENCE/CERTIFICATION/EDUCATION: Required: Bachelor degree and a minimum of 10 years of experience in corporate compensation and/or Benefits role. Strong financial or numerical aptitude for purposes of performing program design and analysis. Excellent oral, written and interpersonal skills resulting in the ability to interact with all levels of management and employee population.

Preferred: CEBS and Masters degree.

Plans and carries out policies relating to all phases of human resources activity by performing the following duties personally or through subordinates. Recruits, interviews, and selects employees to fill vacant professional and management level positions. Works with Corporate Human Resources to develop and maintain a human resources system that meets top management information needs assessing effectiveness of system and resulting employee morale. Oversees the analysis, maintenance, and communication of records required by law or local governing bodies or other departments in the organization. Studies legislation, arbitration decisions, and collective bargaining contract to assess industry trends. Represents management in negotiating collective bargaining agreements. Prepares personnel forecast to project employment needs. Writes directives advising department managers of company policy regarding equal employment opportunities, compensation, employee benefits and other workplace policies. Prepares budget for human resources operations. Represents organization at personnel related hearings and investigations. Oversees safety and health programs and provides technical assistance as needed. Supports/develops/participates in community service activities with local school/college programs, emergency planning, United Way program, etc. Contracts with outside suppliers to provide employee services such as Canteen and transportation. Supervises record keeping of hired employee characteristics for governmental reporting purposes. Implements, and evaluates the organization's policies and procedures on recruitment, testing, selection, job placement, and attendance. Plans and directs activities of staff in carrying out such functions as developing sources of qualified applicants, conducting screening interviews, administering tests, checking references and background, evaluating applicant qualification, and arranging for initial orientation and training of hired employees. Analyzes statistical reports and other data using knowledge of job requirements, valid selection processes, and legislation concerning equal employment practices in order to identify and determine causes of problems or inefficiencies in the employment function. Administration of benefits such as insurance coverage and retirement plan.

SUPERVISORY RESPONSIBILITIES: Supervises one employee in the human resource department. Is responsible for the overall direction, functions, coordination, and evaluation of this employee. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE: Bachelor's degree, Human Resource or related discipline preferred; and five to eight years related experience and/or training in Human Resources with experience in collective bargaining; or equivalent combination of education and experience. SPHR certification is preferred.

Highly experienced in the Technical Writer capabilities. An extremely competent individual capable of identifying user documentation needs in a highly complex project and addressing those needs through appropriate tools or media. Candidate will possess at least 5-7 years of experience.

· Design, develop, deploy, and evaluate the project Documentation and Training Materials.

· Evaluate the effectiveness of the Documentation and Training Materials.

Seeking experienced Lead Project Managers-Program Manager to manage high level large scale projects

This is a long term contract position located in Cleveland, Ohio

MUST have 6-8 years PM experience MUST have at least 4 years experience in Financial Services! PM Certs are a Plus Six Sigma Certification a plus Excellent organization, communication, and interpersonal skills

This candidate would also be responsible for the development of project plans / schedules, provide direction, and make recommendations for proper project approach & implementation roadmap as well as provide data & input for resource allocation & planning to meet project deadlines

The person will work to ensure that project teams follow all key project life cycle steps; change, issue and communication management processes, update project schedules & plans, and provide management with timely status updates

This person will be required to work with external vendors & consultants and must be able to manage to the associate statements of work and budget / costs accordingly. Ability to work in a highly collaborative, fast paced environment utilizing multi-tasking, strong coordination and communication skills is a must

Proven ability to coordinate & manage project issues, risks and changes (to control time, scope & cost)

Demonstrated ability to own, influence and be accountable for success of projects being managed

Must be able to pass background and drug check

Help Desk Analyst:

Looking for someone with the passion to move up through the organization! Great opportunity for an entry level recent college graduate!

Must have Associates or BA degree with at least a 3.0 GPA They are looking for people who want to start at helpdesk and looking to move up in their career.

Exceptional written and verbal skills; Comprehensive documentation; Someone with a passion for technology;

Some samples of issues this person may be handling: Password resets; Mouse isn’t working; System froze up; Can’t get access to certain apps; At time’s may have access to remote into user’s machine to help with problem; Ability to know who to route the call to if they can’t handle it;

This is a senior level position that maintains job activity and tools mapping, and supports EA owned tools, regularly analyzes tools needs, continuously identifies opportunities for tools consolidation, maintains software licenses and renewals. Reviews service metrics, generates reports, and perform requirements analysis as needed by projects.

The Tool Consolidation project will consolidate software versions and titles. The lead programmer will help drive the VS 2008 upgrade planning, application monitoring planning and common application framework planning. Depending on the needs, the person will also be asked to plan the technical lead role during project execution.

Must have VS2008

Education Requirements: Bachelor's Degree in an Information Technology, or related discipline, which could include Computer Science, Information Systems (IS) or Management Information Systems (MIS). In lieu of a degree, at least four years of related work experience designing/developing, programming, and supporting software programs/applications in client server or mainframe environments. Work Experience Requirements: With Bachelor's Degree, must have at least 2 years of related work experience with software applications and computer code/programming language. Good interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management. The ability to work in a team oriented environment. Good organization skills with the ability to work on multiple projects and/or assignment simultaneously. The ability to support department goals that align with current and future Company objectives and initiatives. Good negotiation skills with the ability to find successful resolutions for basic to moderately complex issues, escalating those that require management involvement, when necessary. Must be able to work under general supervision in a fast-paced environment with tight deadlines and changing priorities. The ability to pay close attention to details

Job Purpose: Establishes and maintains Cisco network performance by building net configurations and connections; troubleshooting Cisco network problems.

Duties: * Establishes Cisco networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing Cisco system standards.

• Maximizes Cisco network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with Cisco network architects on network optimization.

• Secures Cisco network system by establishing and enforcing policies; defining and monitoring access.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes information systems and organization mission by completing related results as needed.

• Reporting network operational status by gathering, prioritizing information; managing projects.

Skills/Qualifications: CCNP, CCNA, Routers, Switches, Deployment, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning

1. Build physical servers using 2008 WDS. Assist in quarterly updates of images, security patches, and end user application upgrades.

2. Build virtual servers using templates provided in VMWARE 3.5.

3. Fill out server data per company’s standards when building servers.

4. Fill out server tracking data when moving or reallocation servers.

5. Commissioning and Decommissioning Servers using company Standards.

6. HPSIM, Site Scope, and Network Node Manager system monitoring and error alert processing.

7. HP Server repair remediation.

8. Install and cable physical servers in the Data Center and Lab.

9. Maintain the Server in the lab for test purposes. Build out test servers as needed.

10. Assist in maintaining and allocating resources on the EMC Storage devices.

11. Process severs for End of Lease and erase the configurations. This will include readying the servers for shipment back to the leasing company.

12. Participate in weekly team meetings for various projects.

13. Work with all the engineers on various projects.

14. This could be moving equipment, cleaning out storage closets, etc.

15. Make suggestions for improvements when appropriate.

Long term contract in Cincinnati, Ohio

Must have experience with:

IBM Tivoli Identity Manager IBM Tivoli Access Manager for e-Business

Excellent Opportunity for a Long Term Contract in Cincinnati, Ohio!

Must have experience with:

JAVA J2EE

Excellent Opportunity for a Contract to Hire!!!

Responsibilities include but are not limited to: • Designing, coding and unit testing web based functionality using the C# and ASP.Net web forms • Working closely with the team to understand business processes and developing the supporting web based functionality • Participating in all phases of the development process The successful applicant will possess the following qualifications: • A bachelor’s degree in computer science or management information systems from an accredited four-year college or university or comparable experience • Two to four years of experience programming with .Net and C# on web applications • Experience making positive contributions in a team environment • A diligent work ethic and the discipline to prioritize and manage multiple tasks • Excellent problem-solving skills and the ability to communicate solutions to our internal customers and our agent partners Priority consideration will be given to candidates with the following attributes: • Insurance industry application development experience • Experience with the Microsoft .Net 3.5 Framework • Experience with Visual Studio 2008 and SQL Server 2008 • Experience building and consuming web services • Experience working on an agile development team • Experience with TDD and continuous integration development practices

Responsibilities include but are not limited to: The business analyst on this development team will be responsible for working closely with business and technical resources to gather, document and validate requirements. This project will use the Agile Methodology which requires the team to be co-located, use story cards to record and communicate requirements, deliver completed functionality in iterations and use open communications to resolve issues, provide clarity and deliver a high quality product. Requirements: In order to qualify for consideration, a candidate must have a proven track record of solid requirements gathering, demonstrated strong written and oral communication skills and be comfortable working in a fast pace team environment.
In addition, the following criteria must be met: • A Bachelor's degree or equivalent experience, and four (4) years of work related experience as a systems or business analyst • Minimum two (2) years experience in the insurance industry • Experience with Agile development methodologies • Excellent facilitation, organization, problem solving skills and personal relationship skills